Your Privacy Matters

At Top Immigration, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

Full name and contact details (email, phone, address)
Passport information and nationality
Travel dates and purpose of visit
Employment and financial information
Family and relationship details

Technical Information

IP address and browser information
Device type and operating system
Website usage patterns and preferences
Cookies and similar tracking technologies

2. How We Use Your Information

Process your visa and immigration applications
Communicate with you about your application status
Provide customer support and consultation services
Improve our services and website functionality
Send important updates and notifications

3. Information Sharing

We only share your personal information in the following circumstances:

With South African government authorities for visa processing
With authorized third-party service providers who assist us
When required by law or legal proceedings
With your explicit consent for specific purposes

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

Encryption

All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.

Access Control

Strict access controls ensure only authorized personnel can access your personal information.

5. Your Rights

Access

Request access to your personal information we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Portability

Request a copy of your data in a portable format

6. Data Retention

We retain your personal information for different periods depending on the purpose:

Application Data

Retained for 7 years as required by immigration law

Marketing Data

Retained until you opt out or withdraw consent

Website Analytics

Anonymized data retained for 2 years

Communication Records

Retained for 5 years for quality assurance

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Essential

Required for website functionality

Analytics

Help us improve our services

Preferences

Remember your settings

8. International Transfers

As an immigration service provider, we may need to transfer your data internationally for visa processing. We ensure appropriate safeguards are in place:

Adequacy decisions by relevant data protection authorities
Standard contractual clauses approved by regulators
Strong encryption during all data transfers
Regular security assessments of receiving parties

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

privacy@topimmigration.net

+27 (0) 75 412 0390

Office Address

Atrium on 5th

5th Street, Sandton

Johannesburg 2196

South Africa